And the award goes to…
BNP Paribas Wealth Management recently won the 2018 Global Wealth Tech award for Best Private Bank for Digital Client Communication in Europe. This award highlighted the firm’s digital capabilities and the digital communications available to clients. The Global Wealth Tech Awards recognises companies that have achieved this digital transformation and adopted the transformative mindset required to take on this new way of working.
Last year, BNP Paribas Wealth Management launched an experiment called A New Client Experience or CX for short. They partnered with fintech firms to develop videoconferencing, a secure meeting platform with an electronic safe for clients to attend meetings with their private banker (sound familiar so far?), a secure biometric connection, customised investment advice and a chatroom in their online portal so clients can share investment ideas and find co-investors securely. Using artificial intelligence, BNP Paribas also launched MyVirtual Assistant which allows 24/7 access to the bank.
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